OMRON has set forth a Group-wide quality policy, while also preparing quality manuals for each business division and Group company, in order to establish a solid quality assurance system. To date, five business divisions, 15 Group companies in Japan and 20 Group companies abroad have acquired ISO 9001 certification for their quality management systems. This leads to strict implementation of a PDCA cycle at each organization. In line with the PDCA cycle, each organization first formulates a yearly action plan for improvement, evaluates the degree of achievement, then drafts and implements measures for further improvements.

Well-established procedures are in place to quickly relay accurate and complete information to top executives in the event of a serious claim. OMRON considers claims of this nature to be one of the most important management issues, and immediately implements necessary actions in order to minimize damage.

Quality Assurance Organization

1 Quality & Environment Center (Head Office)：

This department establishes OMRON's basic quality policies and strategies, and performs audits for each business unit, in order to promote corporate-wide activities to ensure quality.

2 Quality assurance departments of business divisions：

These departments are tasked with building a quality system for its respective division/department and providing total control over quality assurance activities in product planning, design/development, production, sales, installation and servicing stages.

3 Quality assurance departments of factories：

These departments are in charge of implementing programs intended to build and ensure the quality of products. They also monitor quality status at the respective factory or in the marketplace and promote improvements of quality.